0% interest on instalments available on new car insurance policies, plus a discount when you insure a second car
Comments:
Direct Line have been very helpful, I had my car window smashed twice and they paid up without a problem.
They also provided the cheapest quote for my new car, following on from my last one.
Well done DL...
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While the product offers reasonably good insurance coverage, the premiums do tend to rise out of line with general inflation levels or even motor premiums. With so many cashback and other offers around, if you are a Direct Line customer, it will pay to shop around or else, like I did, go back to the company and insist on some reduction in premium.
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DON'T INSURE WITH DIRECT LINE - YOU MAY SAVE A FEW POUNDS BUT YOU'LL REGRET IT LATER.
I was involved in a no fault accident on 11th July 2006 and, as the other driver admitted responsibility, requested a claim be registered against his insurers. I was offered the opportunity to have my damage repaired immediately but declined and asked to defer a claim until liability had been accepted by the other driver's insurer to both avoid paying my own excess in the interim and also to protect my no claim bonus.
I telephoned the claims department at Direct Line several times in the next few months to check progress and was informed that they were unable to get a response from the other driver and nothing could be done unless this response was received.
In January 2007 I part exchanged the damaged vehicle against a new car and, since the reduction in value was small, decided not to pursue the claim any further.
I have recently received my renewal documents and was surprised to note that my no claim discount had been reduced. Upon checking this I was told that the claim had been settled, without my knowledge and consent, on a 50:50 basis and this counted as a claim hence the reduced discount. I was paid out nothing for an accident that was not my fault and still lost my no claims bonus!
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